FREQUENTLY ASKED QUESTIONS (FAQS)
General Questions, Order Status Questions, Shipping and Delivery Questions
Returns
- I want to return my purchase! What do I do?
2. I would like to return a gift that was sent to me. How do I do that?
3. How long does it take for me to get a refund?
4. I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
5. I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
Across the Board
- Are there Zarood.com gift certificates and/or gift cards?
2. Do you do back orders?
3. Do you have a catalog?
4. Do you match prices if an item goes on sale after my purchase?
5. Do you offer Live Chat support?
6. How can I write a review on a product?
7. How do I unsubscribe from any of your mailing lists?
8. How do I use my Gift Certificate/Coupon Code/Store Credit Code?
9. I tried to check out and the item in my shopping cart disappeared, what happened?
10. Is the item I want going to go on sale soon?
11. My email address has changed. How do I update this information to my current account?
12. The item I want is out of stock. What do I do now?
13. Do you accept orders through VOIP?
Payment Information
- Do you accept international credit cards?
2. Do you allow Cashier's Checks or Money Orders?
3. Do you charge sales tax on any item?
4. Is it safe to use my credit card on your site?
5. Is it safe to use my debit card online?
6. What forms of payment do you accept?
7. What can cause my order to be delayed?
Zarood.com Store Credit
- How can I obtain the balance of my store credit?
2. How do I use store credit?
3. I lost my store credit code, how do I get it?
4. What is store credit and how do I get it?
Paypal
- How do I sign up for PayPal?
2. How do I use a Paypal payment option?
3. How is billing done for PayPal?
4. What do I do if I have questions about my PayPal account?
5. What is PayPal?
6. When are funds transferred out of my PayPal account for my order?
Technology
- What are cookies? Do I need to enable cookies on my browser?
2. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
About
- Are there any benefits to having an account with you?
2. How can I get assistance if I need it?
3. How do I know it is safe to shop with you?
4. Is there a way I can learn more about the Zarood Family?
5. What are your shipping and return policies?
6. What kind of selection do you have?
Returns
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase from Zarood you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box.
Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
More About Our Return Policy
Q: I would like to return a gift that was sent to me. How do I do that?
A: Zarood.com is very sorry that your gift did not work for you. All the items shipped by Zarood.com are handcrafted and personalized so incase there is some thing wrong in the gift, we will replace it free of cost.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please write to Zarood Customer Loyalty Team at care@zarood.com for assistance.
Q: How long does it take for me to get a refund?
A: It may take 4-5 business days for your return to reach the ZaroodFulfillmentCenters. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Q: How long does it take for me to get a refund?
A: It may take 4-5 business days for your return to reach the ZaroodFulfillmentCenters. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Across the Board
Q: Are there Zarood.com gift certificates and/or gift cards?
A: Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you!
Gift Certificates and Gift Cards.
Q: Do you do back orders?
A: Most of the items ordered on zarood.com are readily available. If an item is out of stock the Zarood Customer Loyalty Team will notify you as soon as possible
Q: Do you have a catalog?
A: No. Currently, we have a 'Virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book!
Q: Do you match prices if an item goes on sale after my purchase?
A: Yes! If an item you order from Zarood.com goes on sale on Zarood within 2 day of your original purchase, just contact us anytime and we’ll be happy to refund the difference to your original method of payment.
Q: Do you offer Live Chat support?
A: We currently offer off-line support. Do send us a detailed email to care@zarood.com and our customer support team will be ready to help and resolve any issues you may be facing.
Q: How can I write a review on a product?
A: You can write a product review with just 5 easy steps:
On any product page, scroll down and on the part of the screen, underneath the ‘Product Reviews Section’, you will see a button titled ‘Write a review of this product’.
Please feel free to just type in your review in the text box and select the star ratings. Then, click on the ‘Submit’ button.
Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.
Q: How do I unsubscribe from any of your mailing lists?
A: There are two quick and easy ways to unsubscribe from our mailing list.
Call us at +91.11.47042915 and one of our customer service representatives will take care of your request over the phone.
Email us at care@zarood.com and one of our customer service representatives will unsubscribe your email address.
Q: How do I use my Gift Certificate/Coupon Code/Store Credit Code?
A: Using your code is as easy as 1-2-3!
Place all of the items in your shopping cart.
Under the Grand Total, on "Redeem Discount Section, Enter the code in the new box and click "Apply"
Q.I tried to check out and the item in my shopping cart disappeared, what happened?
A: We are sorry that you were not able to complete your order. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Q: Is the item I want going to go on sale soon?
A: Unfortunately, Zarood.com does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
The best way to catch a great sale would be to visit the Offer of the week page.
Q: My email address has changed. How do I update this information to my current account?
A: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
- Visit the website and click on "My Account" in the upper right-hand corner of the page.
- Log in to your account by typing your previous e-mail address and password.
- Once logged in, click on "Profile" towards the left-hand side of the page.
- Type your new e-mail address on lines 3
- Verify your "Current password" at the bottom.
- Click "Update Now."
- Your e-mail will be updated.
Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Zarood Customer Loyalty Team at +91.11.47042915 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.
Q: The item I want is out of stock. What do I do now?
A: Most of our items will ship within 3-5 working days and we will ensure that the item you ordered is made available to you.
Q: Do you accept orders through VOIP?
A: While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time. You may call us from any land line or cellular phone at +91 11 47042915. We apologize for the inconvenience this may cause.
Payment Information
Q: Do you accept international credit cards?
A: Zarood.com can accept international credit cards and we can ship internationally. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, and supported by PayPal.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on Address Line 2.
- Enter your Country for the city.
- Enter AA for the state.
- Enter 11111 for the zip code.
- For the shipping information
Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Q: Do you allow Cashier's Checks or Money Orders?
A: No. At this time Zarood.com does not accept Cashier's Checks or Money Orders.
Q: Do you charge sales tax / VAT / Customs Duty on any item?
A: Zarood.com ships all over India and we charge and deposit VAT as per the rules and regulations of Government of India.
Q: Is it safe to use my credit card on your site?
A: Yes! Zarood.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Review the Safe Shopping Guarantee
Review the Secure Shopping
Q: Is it safe to use my debit card online?
A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What forms of payment do you accept?
A: Zarood.com currently facilitates all payments securely thru’ PayPalPayment Gateway Services for all orders.
Q: What can cause my order to be delayed?
A: While it is our priority to ship your orders at the earliest, sometime delays may occur on account of any one or combination of the below factors.
- If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
Paypal
Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to https://www.paypal.com.
Q: How do I use a Paypal payment option?
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
Q: How is billing done for PayPal?
A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service on……… or email………………
Q: What do I do if I have questions about my PayPal account?
A: You may contact PayPal customer service by calling +1 402-935-2050 FREE / +1 888-221-1161 FREE Go to https://www.paypal.com for support and additional information.
Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
Q: When are funds transferred out of my PayPal account for my order?
A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling +1 402-935-2050 FREE / +1 888-221-1161 FREE
Technology
Q: What are cookies? Do I need to enable cookies on my browser?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on Zarood.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that Zarood.com currently accepts Visa, MasterCard, and American Express for credit card payment.
About
Q: Are there any benefits to having an account with you?
A: With your Zarood.com account, you will have access to the following information:
- Your Account Information
- Your Order History
- Your Wish List
- Your Saved Cart
- Your Password
Q: How can I get assistance if I need it?
A: Three Quick and Easy Solutions - We're Here to Help You!
Call the Zarood Customer Loyalty Team (ZCLT):
ZCLT is here for you 24 hours a day - 365 days a year. +91.11.47042915
Email the ZCLT: care@zarood.com
ZCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Zarood Customer Loyalty Team at care@zarood.com
Q: How do I know it is safe to shop with you?
A: Zarood.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
- Safe Shopping Guarantee - Shop With Confidence
- Secure Shopping - Protecting Your Personal Information
- Our Privacy Policy
Q: Is there a way I can learn more about the Zarood Family?
A: We Are a Service Company That Happens to Sell handcrafted priceless items.
We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.
- About
- Contact Information
- Customer Testimonials
Q: What are your shipping and return policies?
A: Unlike many other web sites that have special rules and lots of fine print, Zarood.com offers very clear shipping terms. For all order values more than Euro 100 (or equivalent in other currencies), we offer free shipping.
For all other orders of values less than Euro 100 (or equivalent in other currencies), we charge fixed shipping charge of Euro 9 (fixed for all destinations) per item.
Zaroods.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect the shipments to happen within 3 to 5 working days for most items and should expect to receive your order within 3 to 4 business days after shipment by UPS.
Our shipping charges exclude any custom’s duty or VAT that may be applicable in your country. This will be additional and payable at the time of delivery.
Returns:
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unused, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should have the freedom to return the items within 7 days of receipt.
Simply courier the material back to us at our shipping address and we will reimburse the order value after verifying the received item. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
Please note the following when returning the product back to us
- Products must be in the condition you received them and in the original box and/or packaging.
- Once your return is received and inspected by the fulfilment centres (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take, an additional 2-10 business days, after your credit is applied for it to post to your account.
- As part of our 30-day return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase.
Q: What kind of selection do you have?
A: Zarood.com offers one of the best selections anywhere -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date.
If you are able to place an item in your shopping cart, that means that the item is available for shipment within 3-5 business days. The fulfilment rate is over 99.9% - you can feel confident that if you ordered it, you will receive it.
